FAQ
What you see in the picture is the packaging and the product is inside. Sometimes it can happen that the image of the product differs from the product you receive, for example due to an update of the packaging design. Rest assured, you will always receive the product you ordered. If you experience any problems, please feel free to contact our customer service.
You will receive a confirmation email with all your order details once it has been placed. If you have any further questions, please contact our customer service team.
You have up to 14 days to return an item, as long as it is unopened and meets the European Consumer Rights Directive. For more information, visit our Returns & Exchanges page .
We do our utmost to process and ship your order as quickly as possible. Orders are delivered within 1-2 business days. Once your order has been shipped, you will receive a confirmation email with a track & trace code, so you can track your package.
If a product is sold out, we will do our best to get it back in stock as soon as possible. Is it still sold out? Please contact our customer service and we will try to help you further.