Shipping Policy

Thank you for your purchase with us. We are committed to providing a smooth and reliable shipping experience for all our customers in the Netherlands. Please find our detailed shipping policy below:

Order Processing Time

  • All orders are processed within 1 to 2 business days (excluding weekends and holidays).

  • You will receive an email confirmation once your order has been processed and shipped.

Shipping Options & Delivery Times

Shipping Method Delivery Time Cost
Standard Shipping 1 – 2 business days €5.95

  • Free shipping on orders over €30.00

  • For orders up to €29.99, a €5.95 delivery fee applies

Note: Delivery times are estimates and may vary due to external factors (such as holidays, weather conditions, or courier delays).

Shipping Area

  • We currently ship within the Netherlands only.

  • Shipping to P.O. boxes, military addresses, or outside the Netherlands is not available at this time.

Order Tracking

  • All orders include a tracking number, which will be sent via email once the order is shipped.

  • You can track your package through the link in the email or via the “Track Order” section on our website.

Incorrect or Incomplete Address

  • Please ensure that the shipping address provided is complete and accurate.

  • Orders returned due to incorrect or incomplete address may incur a re-shipping fee.

  • We are not responsible for delays caused by incorrect shipping information.

Delayed Delivery

We strive to meet all estimated delivery times, but delays can occur due to:

  • Holidays

  • Courier delays

  • Weather conditions

  • Incomplete address or payment issues

If your order is significantly delayed, please feel free to contact us – we’re happy to help.

Lost or Damaged Packages

If your order arrives damaged or is not delivered:

  • Report the issue within 7 days of the estimated delivery date.

  • For damaged items: include photos of the packaging and the product.

  • We will investigate the issue and offer a solution in the form of a refund or replacement.

Returns Due to Failed Delivery

If your package is returned to us due to failed delivery attempts, you will be notified:

  • You can request re-shipment (additional charges may apply).

  • Or choose a refund (excluding original shipping costs).

Contact Information

Do you have questions about shipping or returns? Feel free to contact us:

  • Email: klantenservice@glamnu.nl

  • Phone: +31 6 17615259

  • Address: Bertha Von Suttnerstraat 1, 2286AE Rijswijk, Netherlands